Policy version refunds-2026-09-14-r1 · Published 14 September 2026
Cancelling your subscription
Cancel through Account → Manage billing at any time, including while new sales are paused. Cancellation stops your next renewal, and access normally continues until the end of your paid period.
Buy Me a Coffee memberships are separate. Cancel those renewals through Buy Me a Coffee; cancelling one subscription does not cancel the other.
Refunds
If you make an accidental purchase or renewal, contact us within 14 days. Where there has been little or no premium use since the payment, we will normally provide a full refund. If substantial use has occurred, we may offer a partial refund or decline a change-of-mind request.
If a paid service is faulty, materially unavailable or not as described, contact us so we can resolve it. Depending on the circumstances and your consumer rights, this may include a repair, cancellation, compensation or refund.
We will correct and refund duplicate charges, confirmed billing errors and payments taken after cancellation became effective. Ordinary cancellation does not normally refund time already used.
Editor compatibility problems
The release of a new, unsupported Cricket Captain build does not by itself create an automatic entitlement to a refund. Refund requests are assessed against the compatibility advertised when you purchased, the circumstances of the problem, and your statutory consumer rights.
If the Editor does not work with your game build, contact support with the build information shown on the Editor Dashboard. See our supported builds and compatibility terms. Cancelling future renewals does not limit any remedy you may have for the current paid period.
Requesting help
Contact support with your account email, payment date and a short explanation. Please do not send card details.
Approved Stripe refunds return to the original payment method. We will help arrange the appropriate process for Buy Me a Coffee payments. Bank processing times vary.
We will confirm any refund, renewal cancellation and resulting access changes with you. A refund does not automatically stop future renewals.
Your rights
This policy does not limit your rights under New Zealand consumer law or any mandatory protections where you live. The 14-day goodwill period does not limit claims for faulty services or other statutory remedies.
For operator details and other conditions, see our Terms of Use.